Martin Norman BSc (Hons)

A versatile, enthusiastic and commercially focused IT professional.

Key IT Competences

Microsoft Windows 2000, XP Professional, XP Professional x64 Edition, Vista Business and Vista Enterprise x64. Windows Server 2000, 2003 and x64. Linux, Gentoo, SuSE.

• Active directory administration and migration - Successful migration of desktop, servers and associated infrastructure from a single site Active Directory domain to a multi-site, multi-domain forest with over 450,000 users worldwide.
• Third line support - for over 75,000 users using helpdesk management tools such as Remedy Trouble Ticket and Vantive.
• Configuration control - Contributed to the successful configuration of 60,000 Windows NT workstations within 10 months to solve Y2K problems gaining an entry into the Guinness Book of Records.
• Firewalls (VPN) - installing 3Com OfficeConnect DMZ and 25 with InterOffice VPN capability and remote users.
• Networking - Secured WLAN IEEE 802.11b/g/n with Cisco infrastructure. VLAN setup and administration using Cisco IOS on Cisco Catalyst hardware.
• Telephony System - Avaya IP Office PBX administration and configuration with expansion modules for analogue, digital and VoIP.
• Data Centre management - HP Proliant BL blade servers C class infrastructure installed/configured with HP GbE2c switches and HP rapid deployment based on Altiris. Dell PowerEdge rack-mount servers. HP Proliant DL series.
• Virus Protection - installed and configured antivirus solutions including Trend Micro OfficeScan, McAfee ePO, Symantec Antivirus Corporate Edition.
• Network monitoring - installed and configured Microsoft Systems Center Operations Manager 2007 and Dell Open Manage IT Assistant. Security and vulnerability assessment performed using ISS Security Scanner and GFI Languard Network Security Scanner.
• Patch management - installed and configured Microsoft Windows Server Update Servers.
• Backup & Recovery - Symantec Vertias Backup Exec 7.8-10.1 D with Microsoft Exchange, Microsoft SQL, Lotus Domino, Advanced file open and Remote Agents.
• Desktop support - for Windows 2000, XP and XP Professional x64 edition operating systems; Microsoft Office 2000, XP and 2003 applications software.
• Infrastructure services - such as email, Microsoft Exchange Server 2000 and 5.5. Web filtering and caching utilising Microsoft ISA Server 2004. Terminal services through Windows 2003 Terminal Server.
• Internet Webservers - configuration and securing webservers utilizing IIS 4.0-6.0, Apache Tomcat, JBoss, Windows 2003 Server SP2, ISAPI modules such as Active State Perl and PHP.
• Database servers - Microsoft SQL Server 2005,2000. MySQL 3-5.0.
• Software Development tools support - CVSNT. HP TestDirector Quality Center 9.0-9.2 and Dashboard. JIRA (Issue Tracking).
• Enterprise Project Management - Microsoft Project Server 2003 configuration and administration. Windows SharePoint Services.
• Client Relationship Management - Lotus Notes iExtensions, Maximizer Enterprise and Sales Team.

Employment History

Managed the day to day running of the network infrastructure, key contributor to a diverse range of web development and infrastructure improvement projects.

• Initiated the development of a Virtual Private Network (VPN) solution to enable more flexible working practices.
• Devised and deployed a successful security strategy for both office based and mobile users.
• Developed tools to ensure sales team effectiveness, these in turn increased sales opportunities by over 20%.
• Spearheaded the development of an innovative web-based product containing interactive self-development exercises, a 'Virtual Assistant' facility, a CV compiler and various Internet based job resources. Accessed by individuals working for The Times Top 1000 organisations and members of a large range of professional bodies.
• Formulated and successfully implemented a plan for the migration of a Microsoft Exchange mail server.
• Created a disaster recovery plan whilst implementing a holistic storage strategy integrating Vertias Backup Exec 9.0 and NAS hardware.
• Developed a successful email strategy in conjunction with the Marketing department. Designed the tools and statistics packages in line with requirements to grow awareness of the company and its services.
• User support for Microsoft Office Applications and Operating Systems across two office locations and remote users.

Worked within the Software Delivery and Configuration team on the Inland Revenue and Employment Services contracts covering for over 60,000 Windows NT4 workstations.

• Third line support in the remote configuration of workstations and servers. Second line support in creating and troubleshooting NT/Exchange accounts, file shares for over 75,000 users.
• Applied knowledge of how Microsoft NT and other software products to effectively support the control and administration of a large computer network.
• Identified problem causes and applied the most efficient and cost effective solutions.
• Communicated solutions in a timely manner using helpdesk-reporting tools such as Remedy Trouble Ticket and Vantive.
• Articulated problems and ideas in a clear concise manner to project leaders and customers.
• Worked within close-knit project teams to achieve stringent milestones.
• Developed effective working relationships with individuals both within and outside the organisation effectively to achieve common goals as defined by service level agreements.
• Developed a successful User Acceptance Testing (UAT) strategy of a bespoke software product to meet end user requirements.

Education

Personal Details

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